Support
Email MarchingDogsLLC@gmail.com and a person will reply. Please do not send your mailbox password. If an order is not showing, tell us the retailer and what the email's subject line says (you can leave out personal details).
Common questions
How do I connect my mailbox?
Open Accounts in the app and add a mailbox. Choose Gmail, Outlook, Yahoo, iCloud or Custom (IMAP, port 993). Gmail, Outlook, Yahoo and iCloud need an app password rather than your normal password; the app has a link to each provider's page for creating one. Your password is saved only in the iOS Keychain on your phone.
An order is missing or wrong.
Tap Scan inbox for orders on the Home screen to refresh. Order emails come in many formats and some retailers are not recognized yet. Email us the retailer name and the email's subject line, and we will add or fix that retailer. Orders you do not want can be marked "Not an order" and will stay hidden.
How do I turn off product pictures?
Use the photo control on the Orders screen. With pictures off, the app does not contact any retailer image server.
How do I delete my data?
Settings, then Privacy & Storage. Use Delete local mail data to remove saved mailboxes and downloaded mail from the phone. If you signed in with Discord or Apple, use Delete account to delete your account record on our service. Details are in the privacy policy.
What do I need to run Gold Dog Mail?
An iPhone or iPad running iOS 26 or later, and a mailbox that supports IMAP.
Is Gold Dog Mail free?
Details are shown in the app and on its App Store page. Members of House of Carts qualify for free access when they sign in.
Security reports
If you believe you have found a security problem, email the address above with "Security" in the subject. Please give us a reasonable time to respond before sharing details publicly.